Class & Event Policies

Cancellation policy

To ensure that every student receives plenty of attention and opportunities to ask questions during the class, we make it a priority to keep our class sizes small. Classes also require a minimum number of students to run.

For that reason, your enrolment in the class is final and cancellations will forfeit the full fee. You can, however, transfer your place at that class to a friend or family member at no extra cost, just let us know.

So please double check your availability before making a booking as there will be no exceptions. If you do know in advance that you may be unavailable for a specific day of the class, please contact us prior to discuss. In some cases, may be able to accommodate you in an alternate class to make up for the missed class (this option is only available if confirmed at the time of booking)

Missed Classes

We run small group classes, most of them sized between four to seven students only. This means that our classes are usually fully booked. With prior arrangement (upon booking a class), we may be able to offer a make-up class at the teacher's discretion, given there is a space available in a parallel class.

However, we regret we do not offer make-up classes for missed classes in general, due to the small class size mentioned. If we did, we would have to change our business model to larger size groups, or significantly increase our prices to accommodate the extra students.

If you have any questions, please feel free to contact us to discuss.

Parties & Events

There is a set minimum number for each of our parties. A non-refundable deposit for the participant fee for the minimum number of guests is required to guarantee your spot for your desired date and time.

Two weeks prior to the party, we ask that you confirm final numbers and pay for any additional guests that may attend, and confirm your chosen project. That allows us to purchase and prepare the required materials, book in any extra teachers, make samples, etc in order to ensure a smooth running and fun event for you.

As we keep a time slot (event time plus time for set up and clean up before and after) exclusively for you and your guests, ALL PAYMENTS ARE FINAL and NON-REFUNDABLE.

Thank you very much for taking the time to read about our policies. We hope to see you at class soon.